Any damage or short delivery must be notified to us within 30 working days.
The company reserves the right to deliver Goods by installments, each installment being treated as a separate contract. Goods will be delivered at the point most convenient to our carrier, usually the goods inwards department or reception on the ground floor. Further transfer or installation within the purchasers premises, particularly for large or heavy items, must be arranged prior to delivery and will be charged extra.
Standard goods will only be accepted for return after prior agreement with us and within 14 days of receipt. A handling charge may be imposed which will vary dependent on the condition of the goods when returned. Carriage charges for the outward journey plus the return of standard goods are payable by the purchaser. Bespoke goods manufactured specially for a customer will not be eligible for return.
Contact our customer services department at firstname.lastname@example.org for an authorisation number. You can choose between an account credit or replacement.